Privacy Policy

We collect information you provide directly to us when you create an account, use our services, or contact us for support. This may include your name, email address, contact number, business information, payment details, and communication preferences.

For resort partners including villas, vacation rentals, private homes, and beach houses, we collect business registration documents, authorized representative information, bank account details for payouts, and operational data necessary for our booking and management services. For guests making bookings, we collect reservation details, contact information, and payment information.

We respect your privacy and are committed to protecting it. We do not automatically collect personal information about your device usage patterns beyond what is necessary to provide our services securely and effectively.

We use the information we collect to provide, maintain, and improve our booking and property management services, process transactions and payments, facilitate bookings between guests and resorts, and communicate with you about your account and our services.

Your information helps us personalize your experience, provide customer support, send important updates about bookings and account status, process commission payments to resort partners, and analyze usage patterns to enhance our platform's performance and features.

We may share transaction details between guests and resort partners to facilitate successful bookings, including guest names, contact information, reservation details, and payment confirmations as necessary for service delivery.

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data transmission, regular security audits, and compliance with applicable data protection regulations including the Data Privacy Act of 2012.

All payment information is processed through our secure payment partner PayMongo Philippines Inc., which maintains full Payment Card Industry Data Security Standard (PCI-DSS) compliance. Payment card information is encrypted using SSL technology during transmission, and sensitive payment card details are immediately tokenized through PayMongo's secure servers. This means that complete payment card information is never stored on our systems - instead, we use unique, non-sensitive tokens for transaction processing, significantly enhancing the protection of your financial information.

PayMongo's PCI-DSS validated servers handle all sensitive card data processing in accordance with the highest industry security standards. We maintain strict security protocols and regular security assessments to ensure ongoing compliance with payment industry best practices. Cross-border transactions may involve additional security measures and fee structures as required by international payment processing standards.

Our payment processing infrastructure includes advanced fraud detection, dispute resolution mechanisms, and comprehensive transaction monitoring. All payment data is processed through secure, encrypted channels that meet or exceed industry standards for financial data protection.

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes without your consent. We may share information with trusted service providers who assist us in operating our platform, processing payments, and delivering our services, including PayMongo Philippines Inc. for payment processing and their authorized third-party service providers as listed on PayMongo's website.

We share necessary booking information between guests and resort partners to facilitate reservations, including guest names, contact details, reservation specifics, and payment confirmations. Resort partners receive guest information necessary to provide accommodation services and fulfill bookings.

For payment processing purposes, we share transaction data with PayMongo Philippines Inc., which may include payment amounts, booking details, and necessary customer information to process payments and manage disputes. PayMongo may further share data with their authorized payment network partners, acquiring banks, and card associations as required for transaction processing and compliance.

We may disclose information when required by law, to protect our rights and the rights of our users, or to protect the safety of others. In the event of a business transaction or merger, your information may be transferred as part of that transaction with appropriate notice and protection measures.

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Business and financial records may be retained for longer periods as required by applicable laws and regulations.

Some of our service providers may be located outside the Philippines. When we transfer personal data across borders, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws and cross-border arrangement requirements.

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access, correct, update, or request deletion of your personal information. You may also object to certain processing activities and request data portability where applicable.

You have the right to be informed about how your data is processed, to opt-out of certain communications, and to file complaints with the National Privacy Commission if you believe your data privacy rights have been violated. You may also request a copy of the personal data we have about you.

To exercise any of these rights or if you have questions about this Privacy Policy, please contact us at dalibook.io@gmail.com. We will respond to your request within a reasonable timeframe as required by law.

By using our services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy. For resort partners, additional consent may be obtained for specific business processes and data sharing requirements.

We process personal data based on various legal grounds including your consent, the necessity to perform our contractual obligations, compliance with legal requirements, and our legitimate business interests in providing booking and property management services.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.

For material changes that affect your rights or how we handle your personal information, we will provide additional notice via email or platform notifications at least 30 days before the changes take effect. Your continued use of our services after any changes constitutes acceptance of the updated policy.