FAQs
Frequently Asked Questions
Can't find what you're looking for? Reach out to us anytime through the contact page.
- PCI DSS Compliant
- Regulated by Bangko Sentral ng Pilipinas
- DTI / BIR Registered
How do I avoid double bookings if I also list on other platforms?
Import the iCal link from every platform you sell on, such as Airbnb, Booking.com, Agoda, or Google Calendar, then paste your DaliBook export link back into each of them. DaliBook blocks any night that was booked elsewhere and publishes your DaliBook bookings back to those platforms. With iCal, how quickly changes appear depends on how often each OTA or channel manager refreshes its calendar, which can range from minutes to a few hours. Bookings you enter yourself, such as walk-ins and phone reservations, block availability the moment you save them, so every channel reads from one calendar.
What is DaliBook?
DaliBook is a comprehensive booking and management platform for Philippine vacation properties including resorts, villas, vacation rentals, beach houses, guesthouses, and other short or long term stays. We provide seamless direct booking solutions, payment processing, and management tools to automate your resort operations and enhance guest experiences.
Why choose DaliBook?
DaliBook is your all-in-one booking system, designed to help you earn more. Make it your main hub for reservations—whether they come from your DaliBook website, in-person visits, or social media DMs. You can also sync seamlessly with platforms like Airbnb and Booking.com. By driving more direct bookings through DaliBook, you'll pay less in platform fees, avoid double bookings, and keep everything organized in one place.
Which countries does DaliBook serve?
Currently, we serve the Philippines with a focus on vacation destinations across Luzon, Visayas, and Mindanao. We're strategically expanding to additional countries within Southeast Asia with a long-term vision for global reach.
What documents are required to get fully verified?
Just a selfie and one valid primary government ID, such as a passport, driver's license, PhilSys national ID, UMID, SSS ID, or PRC ID. If you don't have a primary ID, two different secondary IDs work instead, such as a Postal ID, Voter's ID, TIN ID, PhilHealth or Pag-IBIG ID, or an NBI, police, or barangay clearance. No business registration papers are required, and onboarding shows you exactly which sides of each ID to photograph.
How do I complete my biometric identity verification?
Simply take a clear selfie in a well-lit room to complete the process.
How long does the verification process take?
Most accounts are verified and activated the same day. The application takes about 5–10 minutes to fill in, identity verification is automatic and usually clears within minutes, and you'll get an email as soon as your account is active. If the automatic check can't verify you after three tries, a reviewer checks your documents manually, which takes 7–14 business days. Payments can be accepted once your account is active.
How much does DaliBook cost?
DaliBook charges a 12% commission per successful booking, which includes all payment processing fees and platform access. Cross-border card transactions incur an additional 1% fee (total 13%). There are no monthly fees, setup costs, or hidden charges.
What payment methods do you support?
We accept Visa, Mastercard, and JCB cards, along with GCash and Maya. Direct debit from Philippine banks will be available soon.
Are there any hidden fees?
No. The 12% commission includes everything — platform access, payment processing, security, support, and features. There are no additional fees.
When will I receive my payouts?
Payouts are processed weekly every Wednesday. Payments before 5 PM are processed the same day; after 5 PM are processed the next banking day. Card payments take 3 banking days to become eligible and are included in the next Wednesday payout.
How do payment eligibility periods work?
Card payments clear in 3 banking days; e-wallet payments (GCash, Maya) in 2 banking days. Payments before 5 PM are processed the same day — after 5 PM, the next banking day. Banking days are Monday–Friday, excluding holidays. Payouts occur every Wednesday, and eligibility is counted from the processing day, not the payment time.
Can you give me an example of payout timing?
If a guest pays by card on Thursday at 3 PM, it is processed the same day. After 3 banking days, it becomes eligible on Tuesday and is included in Wednesday's payout. If paid at 5:30 PM instead, it is processed the following Friday, becomes eligible the next Wednesday, and is included in that following Wednesday's payout.
How easy is it to integrate DaliBook via widget?
Integration is simple. After verification, you receive an API key and embed code. Most properties can integrate the booking widget within minutes.
Do you provide technical support?
Yes. We offer email support, documentation, training, onboarding assistance, demo calls, and video call support for verified customers.
Will the booking widget look good on phones?
Yes. The booking widget is fully responsive and works smoothly on desktops, tablets, and smartphones.